CrossLoop Tech Help - April 2008 - Week 4
Posted by keelynet on May 3, 2008
This might be a very useful service, quick, cheap and effective.
“There’s a new community of more than 7,000 helpers gathered on a web site called CrossLoop. Anyone who thinks they know their stuff can list Tech Support Kenny themselves. Some charge a dollar a minute and others offer help for free. You have to be willing to provide remote access to your computer to get this kind of Internet help. If you think there’s something wrong as you watch someone doing searches on your screen, you can disconnect at any time. YouTubeThe helpers on CrossLoop are rated by people who have used their expertise. You start out by downloading some software from CrossLoop.com. Then if you want help, click the “share” tab. That generates a number that you need to give to the helper. If you want to be a helper, you click an “access” tab and type in the code provided by the person seeking help. This feature can be extremely useful for people who do not want to become general helpers available to the whole world, but are simply willing to help a friend or relative with a computer problem. The site already has more than 600,000 users in over 190 countries and lots of people are using it. CrossLoop has advantages over other tech support services we have tried, such as YourTechOnline and PlumChoice. Those services are fine but they tend to focus on the most common kinds of problems, such as spyware, viruses, setting up networks, speeding up a slow computer, etc. CrossLoop has such a diversity of knowledgeable people that they can help with unusual problems, such as mechanical drafting or high-end photo editing. We think this is an optimum use of the power of the worldwide web: no matter what the problem, someone out there probably knows the answer.” - Source
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